The Business of Design

Category: Facilitation

  • Feeling Relevant is Important

    A part of the human condition is a desire to feel needed. The reality is that in most of our interactions, we won’t be needed… but we can be relevant. And our relevancy doesn’t need to me immediate, there is a similar benefit to thinking we can be relevant in the future. When I interact…

  • The Power of “Tell Me More”

    Within establishing expectations, and communication in general, we need to have the tools to listen effectively. The most basic tool is simple: tell me more.

  • Managed Expectations = Success

    Essential to project management is establishing clear expectations, recognizing that expectations will need to change, and having a system in place to actively manage them.

  • The Power of Being Heard

    The Importance of Asking the Right Question Questions serve many purposes, but for the sake of this post I focus on asking questions with the goal of understanding a situation and the needs and wants of the people within it. For the purpose of a concrete example, let’s say we’re tasked with understanding people’s thoughts on the development of a…